For a community-led response
The Collective Service enables collaboration between a wide range of organisations to increase the scale and quality of community engagement approaches. It catalyses and accelerates expert driven, collaborative, consistent and localised support for governments and partners involved in the national response to public health emergencies and other crises.
Latest News
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Thematic Kits
Mpox
Key documentation and products developed by partners for supporting Community Engagement for Mpox (Monkeypox) Response
Marburg
Key documentation and products developed by partners for supporting Community Engagement for Marburg Response
El Niño Event
Key Documentation and Products Developed by Partners to Support Community Engagement in El Niño Event Response and Its Related Impacts on Health
Cholera
Key documentation and products developed by partners for supporting Community Engagement for Cholera Response
Covid-19
Key documentation and products developed by partners for supporting Community Engagement for COVID-19 Response
Ebola
Key documentation and products developed by partners for supporting Community Engagement for Ebola Response
Earthquake
Key documentation and products developed by partners for supporting Community Engagement for Earthquake and Tsunami Response
Drought
Key documentation and products developed by partners for supporting Community Engagement for Drought Response
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LATEST RESOURCES
This section highlights the latest available resources, including tools and materials, deep contextual analysis, research papers, and expert briefs from the Collective Service and various partners. The main topics cover information, risk communication, and community engagement (RCCE), Social Behaviour Change (SBC) for preparing and responding to multiple public health outbreaks.
Risk communication and community engagement readiness and response toolkit Zika virus
Oct 23, 2024Community conversation kit: everyday conversations to protect community health against infectious disease
Jun 18, 2024Risk communication and community engagement readiness and response toolkit: yellow fever
Jun 14, 2024Risk communication and community engagement readiness and response toolkit mpox
Jun 14, 2024RCCE Cross Border Training Report April 2024
Jun 12, 2024GUIDANCE FOR INTEGRATING COMMUNITY ENGAGEMENT INTO NATIONAL CHOLERA PLANS
Mar 11, 2024WHO benchmarks for strengthening health emergency capacities – Updated Version
Mar 7, 2024Emergency preparedness, readiness and response plan for cholera in the WHO European Region
Mar 6, 2024
Our Work
The Collective Service is developing with its partners a list of key tools to support Risk Communication and Community Engagement for specific responses. Explore here all guidances, tools and materials useful for the following emergencies.
Services
Coordination
Our technical team helps partners and responders make the most of existing resources, enhance collaboration and tap into needed support when engaging and communicating with communities before, during and after crises.
Social Sciences
Social science research and analysis is vital to design and deliver effective community engagement approaches and strategies as it provides valuable insights into the culture, practices and experiences of communities affected by crises.
Information Management
The Information Management team provides technical assistance to strengthen evidence generation, which helps community engagement programme design and informs the decision making process at global, regional and country level.
Tools & Products
RCCE Coordindation guidance for Public Health Emergencies
The Collective Service releases an interim guidance for coordinating risk communication and community engagement activities on public health emergencies.
Using Social Science for Emergency preparedness and response
This training aims to aid the integration of social science in health emergency interventions and policymaking by providing a set of modules with practical guidance to be adapted and used at the local level.
Toolkits for Emergencies
The Collective Service is developing with its partners a list of key tools to support Risk Communication and Community Engagement for specific responses. Explore here all guidances, tools and materials useful for the following emergencies.
COVID-19
10 steps for readiness
Drought
Special Horn of Africa
Ebola
RCCE resources for Ebola Outbreak
Mpox
RCCE resource for MPOX Outbreak 2022
Cholera
RCCE resources for Cholera Outbreak
Earthquake
RCCE resources for Earthquake and Tusnami response
Countries Dashboard
To strengthen national-level community feedback mechanisms, the Collective Service has developed community feedback data dashboards to gather, organize, analyse, and share key information from communities that will inform and enhance partner response to public health emergencies.
Collective HelpDesk
The Collective Helpdesk provides coordinated guidance and support on Risk Communication and Community Engagement (RCCE) and Community Engagement and Accountability (CEA) related queries. It forms part of the support offering of the Collective Service and allows for quick access to technical expertise, data, and knowledge bases.
Who is the support for?
Anyone seeking rapid or in-depth RCCE and CEA technical support and resources that cannot be found at the country or regional levels.
Contact us by e-mail with your queries
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HELPDESK REQUEST FORM
Submit your queries in detail here
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Knowledge Base
See our knowledge base for answers to FAQs
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