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Collective Service Documentation

London School of Hygiene and Tropical Medicine, IFRC

‘The response is like a big ship’: community feedback as a case study of evidence uptake and use in the 2018–2020 Ebola epidemic in the Democratic Republic of the Congo

Description

In this paper, authors present a summary of the way that community feedback evidence was taken up by the Ebola response, grounded in data from interviews conducted with a cross-section of Ebola response staff and volunteers. These results highlight the highly complex nature of this particular outbreak response context. 

Conclusion: Community feedbackdata collection has both instrumental and intrinsic value for outbreak response and should be normalised as a critical data stream; however, a failure to act on those data can further frustrate communities.

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DETAILS

Publication

2022

Authors

G. McKay, O. Baggio, C. A. Camara, E. Erlach, L. Robles Dios, F. Checchi, H. Rohan

Emergency

Ebola

Scope

Community feedback

Language

English

Region

West & Central Africa

Keywords

Community feedback, Community engagement, Epidemics, Qualitative data, FAQ, Ebola, DRC

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