Helpdesk
 - 
French
 - 
fr
Portuguese
 - 
pt
Spanish
 - 
es
English
 - 
en

Resources

Collective Service Documentation

London School of Hygiene and Tropical Medicine, IFRC

‘The response is like a big ship’: community feedback as a case study of evidence uptake and use in the 2018–2020 Ebola epidemic in the Democratic Republic of the Congo

Description

In this paper, authors present a summary of the way that community feedback evidence was taken up by the Ebola response, grounded in data from interviews conducted with a cross-section of Ebola response staff and volunteers. These results highlight the highly complex nature of this particular outbreak response context. 

Conclusion: Community feedbackdata collection has both instrumental and intrinsic value for outbreak response and should be normalised as a critical data stream; however, a failure to act on those data can further frustrate communities.

Link

Additional languages

No items found

DETAILS

Publication

2022

Authors

G. McKay, O. Baggio, C. A. Camara, E. Erlach, L. Robles Dios, F. Checchi, H. Rohan

Emergency

Ebola

Scope

Community feedback

Language

English

Region

West & Central Africa

Keywords

Community feedback, Community engagement, Epidemics, Qualitative data, FAQ, Ebola, DRC

Helpdesk